Our Policy


Shipping

We use the United States Postal Service for most plant shipments. First Class package rates work well for many packages and still provide tracking information. For faster, heavier shipments, it is hard to beat the flat rate boxes for Priority Mail. No matter the shipping method, we strive to get your package to your door with a transit time average of 3 days.

We charge fair rates for shipping. Our goal is to break even on the shipping, including our packaging, labeling, and printed growing instructions.

Satisfaction Guarantee
We guarantee our plants to your satisfaction. If plants do not arrive as described, you will have 7 days to return your plants for a full refund of purchase price. Email us at service@hautecottage.com if there are any problems with your order.

Privacy Policy
We do not attempt to capture or solicit any personal information as part of your visit to this site. We want to have a direct business relationship with you and hope that you will return to us again and again. If you’d like to receive our newsletter, we will need your email address. We will not share, rent or sell your email address to any other party.

What personally identifiable information is collected and how is it used?
When you order products on this site, you will be redirected to a secure payment “gateway” of either PayPal or Google Checkout. These secure sites will handle your transaction and provide Haute Cottage with the necessary shipping address required to ship your purchase. No credit card information is handled or captured by Haute Cottage

Paypal– While we use Paypal as our payment processor, you may use most credit cards to make your purchase.  Paypal does not require you to open a Paypal account to make a payment to us.

What navigational information is collected and how is it used?
Haute Cottage logs our visitors’ Internet Protocol Address (IP). An IP address is a number that is automatically assigned to your PC every time you browse the Internet. Information from IP addresses is used for system administration, to examine overall traffic trends, troubleshooting, etc. This information is non-specific and only used in aggregate form.

Cookies, what are they and how are they used?
Cookies are bits of electronic information that a web site can transfer to a visitor’s hard drive to help tailor and keep records of his or her visit to the site. Cookies allow web site operators to better customize visits to the site to the visitor’s individual preferences. The use of cookies is standard on the Internet and many major web sites use them. Although most web browsers automatically accept cookies, you can usually change your browser to prevent or notify you whenever you are sent a cookie. This gives you the chance to decide whether or not to accept it. The “cookie” itself does not tell us who you are, your email address or anything else personal. Even without accepting a cookie you can still access most of the features on the site. We may use cookies so that they can help provide our visitors with a better experience on our site.